Shipping policy

🚚 SHIPPING POLICY

Fast, Reliable & Secure Delivery

At Lux Perfume, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer.

As a retailer specializing in luxury fragrances from brands such as Lancôme and Carolina Herrera, we understand the importance of careful packaging and secure delivery. Every order is prepared with attention to detail to help ensure your fragrance arrives in excellent condition.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

📦 Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing includes:

  • Order verification

  • Product inspection

  • Secure packaging

  • Shipment preparation

Orders are not processed, shipped, or delivered on weekends or public holidays.

During promotional events, holidays, or periods of high order volume, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

🚚 Shipping Time

After your order has been processed and shipped, estimated delivery times are:

Standard Shipping

3–7 Business Days

Expedited Shipping

1–3 Business Days (when available at checkout)

Delivery times are estimates only and are not guaranteed.

Shipping times may vary due to:

  • Customer location

  • Carrier operations

  • Weather conditions

  • High shipping volumes

  • Other circumstances beyond our control

📍 Shipping Destinations

We currently ship to addresses within the United States only.

At this time, we do not offer international shipping.

Customers are responsible for providing a complete and accurate shipping address at checkout.

💲 Shipping Costs

Shipping charges are calculated automatically at checkout based on:

  • Delivery location

  • Shipping method selected

  • Order size and weight

All shipping costs will be displayed before payment is completed.

From time to time, promotional free shipping offers may be available. Any applicable terms will be clearly stated on our website.

📦 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24–48 hours for tracking updates to appear within the carrier's system.

📭 Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate before submitting an order.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.

❌ Lost, Delayed, or Missing Packages

While we work with trusted shipping carriers, delivery delays may occasionally occur.

If your package is delayed, we recommend:

  • Checking your tracking information

  • Contacting the shipping carrier directly

  • Verifying your shipping address

If additional assistance is needed, our support team will do its best to help investigate the issue.

Important Notice

Lux Perfume is not responsible for delays caused by:

  • Shipping carriers

  • Severe weather conditions

  • Natural disasters

  • Service interruptions

  • Incorrect shipping information provided by the customer

📬 Contact Us

If you have any questions regarding shipping or delivery, please contact us:

📧 Email: help.luxperfume@outlook.com

📍 Address: 3624 Heatherwood Ct, Rochester Hills, MI 48309