FAQs

❓ FREQUENTLY ASKED QUESTIONS (FAQs)

We've compiled answers to some of the most common questions about our fragrances, orders, shipping, and returns.

If you don't find the information you're looking for, our customer support team is always happy to help.

1. What products do you sell?

We specialize in luxury fragrances from internationally recognized brands, including:

  • Lancôme
  • Carolina Herrera

Our collection includes premium fragrances for both everyday wear and special occasions.

2. Are your products authentic?

Yes.

We are committed to offering genuine fragrance products sourced through trusted suppliers and reputable distribution channels.

Customer satisfaction and product quality are among our highest priorities.

3. How do I place an order?

Simply browse our collection, add your desired items to your cart, and proceed through our secure checkout process.

Once your order is successfully placed, you will receive an order confirmation email.

4. How long does order processing take?

Most orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

5. How long does shipping take?

After your order has been shipped, delivery typically takes:

Standard Shipping

3–7 Business Days

Expedited Shipping

1–3 Business Days (if available)

Delivery times may vary depending on your location and carrier operations.

6. Do you provide tracking information?

Yes.

Once your order has shipped, you will receive a tracking number via email.

Tracking updates may take up to 24–48 hours to appear in the carrier's system.

7. Do you ship internationally?

At this time, we ship only within the United States.

International shipping is currently unavailable.

8. What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must be:

  • Unopened
  • Unused
  • In original packaging
  • In resalable condition

Please review our Return & Refund Policy for complete details.

9. Can I return an opened perfume?

Due to hygiene and product integrity standards, opened or used fragrances cannot be returned.

Exceptions may apply if the product was received:

  • Damaged
  • Defective
  • Incorrect

10. Can I cancel my order?

Yes.

Orders may be canceled before they have been processed and shipped.

Once an order has shipped, cancellations are no longer possible.

11. What should I do if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

12. What payment methods do you accept?

We accept major payment methods offered through our secure checkout system.

Available payment options will be displayed during checkout.

13. Is my personal information secure?

Yes.

We use secure technologies and industry-standard security measures to help protect your personal information and payment details.

Please review our Privacy Policy for more information.

14. How can I contact customer support?

If you have any questions regarding products, orders, shipping, or returns, please contact us:

📧 Email: help.luxperfume@outlook.com

📍 Address: 3624 Heatherwood Ct, Rochester, Hills MI 48309