Return & Refund Policy
🔄 RETURN & REFUND POLICY
Customer Satisfaction Is Important to Us
At [Store Name], we strive to provide a positive shopping experience and stand behind the quality of the products we offer.
As a retailer of luxury fragrances from brands such as Lancôme and Carolina Herrera, we understand that customer satisfaction is important. This Return & Refund Policy explains how returns, refunds, cancellations, and order-related issues are handled.
Please review this policy carefully before making a purchase.
✅ Return Eligibility
We accept returns within 30 days of delivery, provided all of the following conditions are met:
- The perfume must be unopened and unused
- The original manufacturer seal must remain intact
- The item must be returned in its original packaging
- The product must be in resalable condition
- Proof of purchase must be provided (order number or receipt)
📌 Important Notice
Due to hygiene, safety, and product integrity standards, we cannot accept returns for:
- Opened perfumes
- Used fragrances
- Products with broken or tampered seals
- Items missing original packaging
- Products damaged after delivery due to misuse or improper handling
Returns for opened products will only be considered if the item was received:
- Damaged
- Defective
- Incorrect (wrong product shipped)
📦 How to Start a Return
Step 1: Contact Us
Contact our customer support team and provide:
- Your order number
- Reason for the return request
- Photos (if applicable)
Step 2: Return Authorization
Our team will review your request and provide return instructions if your return qualifies.
Step 3: Ship the Product
Carefully package the item and return it according to the instructions provided.
Please note that unauthorized returns may not be accepted.
🚚 Return Shipping Costs
We will cover return shipping costs when the return is due to our error, including:
- Damaged products
- Defective items
- Incorrect products shipped
For all other approved returns, return shipping costs may be the responsibility of the customer.
💰 Refunds
Once your returned item is received and inspected, approved refunds will be processed to the original payment method.
Refunds are typically issued within 5–7 business days after the return has been approved.
You will receive confirmation once your refund has been processed.
Please Note:
- Original shipping charges are non-refundable unless the return resulted from our error.
- Processing times may vary depending on your payment provider or financial institution.
🔁 Exchanges
At this time, we do not offer direct exchanges.
If you would like a different fragrance, we recommend:
- Returning the eligible item according to this policy.
- Placing a new order for the desired product.
🚫 Order Cancellations
Before Shipment
Orders may be canceled if the cancellation request is received before the order has been processed and shipped.
After Shipment
Once an order has been shipped, cancellations are no longer possible. Eligible returns may be requested after delivery in accordance with this policy.
💥 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
To help us process your request quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A description of the issue
After review, we may offer:
- A replacement product
- A full refund
- Another appropriate resolution
📅 Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time.
Any changes will be posted on this page and become effective immediately upon publication.
📬 Contact Us
If you have any questions regarding returns, refunds, or order-related concerns, please contact us:
📧 Email: help.luxperfume@outlook.com
📍 Address: 3624 Heatherwood Ct, Rochester, Hills MI 48309